Tuesday, July 27, 2004
Try returning an iPod to Apple because the hard-drive has toasted itself. Yes it’s under it’s one year warranty, but after 6 months you have to pay for shipping, even if the repair is still free. So that’s $30 for a free repair.
Or for 60 bucks, you can buy Apple’s super duper warranty that will mean free shipping for your iPod now, and cover you for another year after your first (already pretty flimsy warranty) expires. Given the hassle some owners have had with battery life, this sounded like a good deal.
But I can’t buy it immediately because I forgot to register my iPod when I bought it, and I need to prove the purchase date. ‘No bother,’ I tell the Apple dude on the phone. ‘I’ve got the Amazon receipt right here on my machine – I’ll email it over to you.’
‘Sorry sir, you’ll have to fax it to us.’
What is this, 1986? So I have to make a hard copy of a digital receipt for a digital product I bought online then fax it to Apple – a computer company. Then email them to tell them I faxed it, so I can give them the money I want to give them to fix an iPod that’s still under warranty.
Permalink